Indian Impressions FAQ - Your Questions Answered
About Indian Impressions
What is Indian Impressions?
Indian Impressions is an Australian online store offering handcrafted home décor, gifts, and traditional-inspired design pieces. Our collection includes brass statues, metal décor, festive decorations, tableware, urlis, trays, vases, planters, candle holders, and pooja essentials.
What products does Indian Impressions offer?
We offer handcrafted décor and gift items for modern and traditional homes, including home décor accents, vases, planters, urlis, trays, candle holders, festive décor, pooja items, and gift ideas.
Are your products handmade?
Yes, our products are handcrafted by skilled artisans, which means each piece is unique and made with care.
What makes Indian Impressions different from other home décor stores?
Our focus is on timeless Indian artistry blended with contemporary design, so customers can find décor that feels both elegant and meaningful.
Product Information
Are your home décor items suitable for modern homes?
Yes, our collection is designed to suit both modern and traditional interiors, including minimalist, festive, and heritage-inspired styling.
Do you sell Indian home décor?
Yes, we specialise in Indian home décor, including decorative accents, brass décor, metal décor, spiritual décor, and festive home styling pieces.
Do you offer Vastu items or Vastu home décor?
Yes, many of our brass and metal figurines, including kalash and urlis, can be used in line with Vastu principles for positive home energy.
Do you sell pooja essentials?
Yes, we offer pooja essentials and décor items suitable for prayer spaces, spiritual corners, and festive rituals.
Are your items suitable as gifts?
Yes, our décor and gift range includes thoughtful gift ideas for housewarmings, festivals, weddings, birthdays, and special occasions.
Orders and Shipping
Do you ship across Australia?
Yes, we ship to Australia with delivery times that typically take 3 to 7 business days.
Do you offer international shipping?
Yes, we ship to selected international locations. Delivery time for international orders is usually 7 to 14 business days.
How long does delivery take?
Delivery times depend on the destination. Within Australia, orders usually take 3 to 7 business days. International orders usually take 7 to 14 business days.
Will I receive tracking for my order?
Yes, tracking details are provided once your order has been dispatched.
What are the shipping charges?
Shipping rates vary depending on the delivery destination and order details. Final shipping costs are shown during checkout or in the shipping policy.
Payments
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal and Afterpay for Australian customers.
Can I use Afterpay?
Yes, Afterpay is available for Australian customers.
Is online payment secure?
Yes, payments are processed through secure checkout systems designed to protect customer information.
Returns and Exchanges
Do you offer returns or exchanges?
Yes, returns or exchanges are available within 30 days of purchase, provided the item is returned in original condition with all packaging intact.
Are custom or personalised items refundable?
No, custom or personalised items are non-refundable.
How do I start a return?
Please contact customer support to begin the returns process and review the return policy before sending anything back.
Customisation and Special Requests
Do you offer customisation?
At present, customisation is not offered as a standard service, but you can contact the team with special requests, and they will try to help where possible.
Can I request specific items or bulk orders?
For special requests, event styling, or larger quantity orders, contact customer support to discuss availability and options.
Gift Wrapping and Occasions
Do you offer gift wrapping?
Yes, gift wrapping is available for select items and can be chosen at checkout.
Are your products suitable for festive gifting?
Yes, our products are ideal for festive gifting, seasonal celebrations, housewarming gifts, and cultural occasions.
Can I buy décor for festivals and celebrations?
Yes, we offer festive collection items and decorative pieces suited to celebrations, styling, and gifting.
Newsletter and Updates
How can I stay updated on new arrivals and promotions?
You can subscribe to the newsletter or follow Indian Impressions on Instagram for new product launches, promotions, and updates.
Do you announce new collections online?
Yes, new collections and featured products are regularly highlighted through the website and social channels.
Customer Support
How can I contact customer support?
You can email support@indianimpressions.com.au or use the contact form on the website. The team aims to respond within 24 to 48 hours.
What are your customer service hours?
Response times are generally within 24 to 48 hours for email and contact form enquiries.
How do I ask about an order?
For order updates, shipping questions, or product enquiries, contact customer support using the details on the website.
Privacy and Policies
Do you have a privacy policy?
Yes, Indian Impressions has a privacy policy explaining how personal information is handled, including SMS marketing preferences.
Where can I read your store policies?
Shipping, returns, and privacy policy details are available on the website through the relevant policy pages.